Frequently asked questions
Packs, collectibles, payments, wallet, shipping, and redemption.
Packs & Collectibles
1. How do packs work?
Open a Pack to reveal collectibles. Revealed items appear in your inventory.
2. What are the rarity tiers?
Common, Uncommon, Rare, Epic, Legendary, and Grail. Odds vary by Pack, and rarity doesn’t guarantee value.
3. Can I sell items back?
Yes! You can accept an available buyback offer for 100% FMV.
Payments & Wallet
4. How do I deposit?
Tap your balance at the top of the screen to open Deposit, choose an amount and payment method, and complete checkout.
5. How do I withdraw?
Tap Cash Out from your profile, or go to Settings → Withdrawals, then tap Cash Out. You'll need to verify your identity first, which only takes about 2 minutes.
6. What payment methods are accepted?
Available methods, including credit and debit cards, Apple Pay, Google Pay, PayPal, Venmo, Cash App, and crypto, are shown at checkout. Payment methods may vary by country.
7. Is my payment information secure?
Yes! All payments are processed through PCI-compliant third-party providers. We never store your full card details on our servers.
Shipping & Redemption
8. How do I request shipping?
Open the card from your Inventory and tap Ship.
9. How long does shipping take?
Estimates appear when available during your shipping request.
10. How do I track my shipment?
Once your item is shipped, you'll receive a tracking number.
Still need help?
Contact UsOpen your first pack
Download CrownCards on iOS or Android, open a pack, and pull a real graded card. Keep it, ship it, or sell it back.
