CrownCards account controls
Account and data deletion
This page is the official web resource for users of the CrownCards app, operated by Crown Cards LLC, to request deletion of their account and associated personal data.
- 1Phone
- 2Verify
- 3Review & delete
Start with your phone number
Use the phone number linked to your CrownCards account. We’ll text you a code to verify it before showing your balance and inventory.
Can’t access your number or need help? Contact support. Never share your verification code by email.
What happens next
- 1Enter the phone number linked to your CrownCards account, including its country code.
- 2Enter the verification code we text you. Only enter it here; never share it by email or with another person.
- 3Review your balance and inventory. Return to the app if you want to use your funds or manage your collectibles first. Pending withdrawals must be resolved before deletion.
- 4Read and check each acknowledgment, then select Delete my account. This page confirms when deletion succeeds and your account access has been revoked.
Data deleted or de-identified
- Your CrownCards account and access credentials
- Profile and contact information that is not subject to a legal or operational exception
- App preferences and other account-linked personal data that is no longer needed
- Other personal information that can be deleted or de-identified after the request is verified
Data that may be retained
Account deletion does not require CrownCards to erase information that must be kept for a legitimate legal, security, fraud-prevention, tax, accounting, transaction, dispute, or compliance purpose. Examples include:
- Transaction, payment, payout, tax, and accounting records
- Collectible ownership, sale, shipment, and fulfillment records
- Records needed for fraud prevention, account security, chargebacks, disputes, or enforcement
- Information CrownCards must retain to comply with law, regulation, court orders, or other legal obligations
These exception records are retained only for the period required by applicable law or reasonably necessary for the stated purpose. The exact period varies by record type and legal requirement. When an exception no longer applies, the information is deleted or de-identified in accordance with CrownCards' retention practices.